How do I disable a Member's account?

Disabling a Member will block the user from logging into Studio while keeping their Projects and Sessions active. Disabled Members continue to count toward the Studio Prime account's Total Users count.

To disable one Member:

1. Log into the Studio Prime portal.
2. Click Users. The Users page is opened to Members by default.
3. Locate the desired Member (if necessary, utilize the Search function).
4. Use one of the following methods to disable the Member:
   • Hover over the Edit icon for the desired Member, then click Disable.
   • Click the Member's card to load their profile, then click Disable User.

To disable multiple Members:

1. Log into the Studio Prime portal.
2. Click Users. The Users page is opened to Members by default.
3. Locate the desired Members (if necessary, utilize the Search function).
4. Click Edit All.
5. Click Disable for each Member to be disabled.